FAQs

  • If you have ordered a gift to be sent to your address this will be despatched within 3-5 working days. We rely on Australia Post for delivery of items and unfortunately cannot track each item (to ensure we keep postage costs to a minimum) so please allow 8-10 days from purchase of your gift card to delivery.
  • If you have opted to send an e-card an email will be sent immediately (within 1 hour from purchasing) to your recipient and you will also receive an email confirming your gift has been sent.

    If you have opted for us to write on a physical card for you and send it on your behalf, our team will do so within 3 days. Once this has been done you will receive a confirmation email that the gift card has been sent. We post cards with Australia Post and unfortunately cannot track each item (to ensure we keep postage costs to a minimum) so please allow 8-10 days from purchase of your gift card, to delivery.
  • If your gift is delivered damaged please contact us immediately and we can provide a replacement. We understand that sometimes these things happen and will certainly do everything we can to replace the item as soon as possible. You may be requested to provide proof of the damaged item, such as a photo so we can investigate the cause to ensure that this does not happen again.
  • If you or another person you have purchased a gift on behalf of, do not receive your gift in the time allocation listed above please contact us immediately and we can follow this up and if necessary send a replacement gift.

    If your gift was an e-card and to be emailed to the recipient please ensure you check the email address you provided us as this may have been incorrect. If this is the case we can resend upon request.

    Please also ensure the recipient has checked their junk or other folders in their email to ensure they haven’t just accidently missed your special gift!
  • To ensure every sick child receives joy and happiness from Starlight we do not offer individual gift allocation to sick kids that are part of Starlights programs. There are so many sick kids and Starlight works to ensure that your donation reaches those children that need it most.

    If you personally know a sick child in hospital you can order a gift for a sick child to be delivered to your address and deliver it personally to brighten their day.