FAQs

When will I receive my item?

If you have purchased a physical gift, orders are generally shipped within 2 business days. Please allow an additional 2-4 business days for delivery.

All Wedding and Celebration Favours typically arrive within 3-4 weeks. If your big day is fast approaching, we recommend adding express delivery to your order at checkout. If you require them within 2 week's time, please also contact us if you have any questions about your order.

If you have purchased a virtual gift, your PDF certificate will be available to download instantly upon purchase.

What if my item is damaged?

In the unlikely event that your order arrives damaged, please contact us.

Can I send a gift to a specific sick child in hospital?

To ensure every sick child receives joy and happiness from Starlight we do not offer individual gift allocation to sick kids that are part of Starlight's programs. There are so many sick kids and Starlight works to ensure that your donation reaches those children that need it most.

If you personally know a sick child in hospital you can order a gift for a sick child to be delivered to your address and deliver it personally to brighten their day.

Is my purchase from the Starlight online shop tax-deductible?

The purchase of a Virtual Starlight Gift is a tax-deductible donation. Physical items such as dolls, kids costumes, wands and candles are not tax-deductible. Starlight has deductible gift recipient (DGR) status and so for donations of $2 or more, you can claim the full amount of money that you donated on your tax return. For more information please visit www.ato.gov.au.